Refund and Returns Policy

Our Return Policy in short

• In case you receive a damaged product at the time of delivery – please contact us 👇 within 48 hours of receiving the product
• To facilitate the resolution process, we request that you share a video of the product’s opening, clearly showing the damage or defect. WhatsApp us 👇
• We will find a mutually convenient way to resolve such issues.
• We are an honest bunch – and we only intend to serve you in the best possible way 😊
• To ensure customer satisfaction while maintaining affordability for all, we regret we are unable to offer returns just because you changed your mind. We hope you will understand 🙏
• To help you make an informed decision, we provide detailed product descriptions and often include videos showcasing the items. We strongly encourage you to review these materials carefully before placing your order.
• If you have any questions, please contact us 👇

Our Return process

• Returns are applicable in case you received damaged products.
• In case you receive a damaged product at the time of delivery – please contact us 👇 within 48 hours of receiving the product
• Once we get your message, our customer service team will reply with the return instructions and advise you on the steps for Return shipment.
• Please do not send the item(s) back before contacting our customer service team.
• To be eligible for a return, your item must be unused and in the same condition that you received it; in the original packaging.
• An email notification will be sent once the return has been processed.
• We will refund the purchase price paid for the item.

Refunds

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• Refunds for goods returned under our policy are made to the credit card, debit card, bank account or wallet into the account used originally to pay for the order.
• Refunds for goods purchased via COD – Cash on Delivery will be refunded to the mobile number used to place the Order. You can enter your own bank details of your choice to process this refund.
• Please allow approximately 1–2 weeks for your Refund processing. Additional processing delays may occur. You will receive an email notification when your return has been processed (be sure to check your spam folder).
• Refunds will only be made after we have received the returned shipment OR if the package has been lost in transit while being delivered to you.
• If the product or packaging is used, we reserve the right to deduct any depreciation in value when refunding the product.

Cancellation of Order by Buyer

• If your order has not been shipped, you have the option to request a cancellation within 24 hours of placing the Order. Please reply on our Order confirmation email OR contact us 👇 using the form below.
• Please note that a cancellation charge of 2% will be applied to cover the payment gateway charges associated with the transaction / refund processing.

Cancellation of Partial Cash on Delivery Order by Buyer

• For Orders ABOVE ₹900 – 10% advance payment is required while placing the Order – Remaining 90% payable on delivery to the courier.
• This is a Non-Refundable Advance
• If the Order is rejected at the time of delivery, the 10% advance payment will NOT be refunded.
• This nominal advance covers our to-and-fro shipping costs for the delivery attempt and return.
• This policy applies only in case of order rejection at delivery.
• For cancellations made BEFORE dispatch, standard cancellation terms apply as mentioned in earlier section.

Cancellation of Order by Us

• We reserve the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason.
• This shall be regardless of whether the order has been confirmed and/or payment has been received.
• 100% payment shall be refunded and the Buyer shall be informed of the same.